For All Things Natural™
Family owned and run for over 35 years.
100% Satisfaction Guaranteed
Customer Support: (714) 744-3700
As a part of our commitment to your privacy, Natures Flavors supports and adheres to the guidelines and practices adopted by the Direct Marketing Association´s "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of this ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers´ requests not to share their information with other marketers; and (3) honor customers´ requests not to receive mail, telephone or other solicitations from Natures Flavors.
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive newsletters, or participate in promotions, etc) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We may also maintain a record of your product purchases and your “wish lists.”
Whether or not you decide to provide such information is completely up to you. However, if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. Please bear in mind that we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.
As a general rule, you are able visit the majority of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends or statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
We use the contact information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing preferences, trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Natures Flavors.
Regardless how you chose to order from Natures Flavors, you can be assured that we do all manufacturing, fulfillment, and shipping in-house. We only contract with companies or persons to provide specific services such as credit card processing. Consequently, your information is not passed from us to any third party.
Although unlikely, in certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Natures Flavors or to others. We may also disclose your contact information when we are required by law or any verified legal process. We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Web Site, or a physical or property threat to you or others. We may also transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division, or other fundamental corporate change.
We want to communicate with you only if you want to hear from us. If you prefer not to receive contact from us, other than order confirmations, please let us know by calling us at (714) 744-3700, or contact us through the following methods:
By U.S. Mail (“Snail Mail”):
833 N. Elm St.
Orange, CA 92867
Please be sure to include your full name, email address, mailing address, and specifically what information you do not wish to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us in the same manner.
Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6–8 weeks to process your “Snail Mail” request.
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your contact information that you share with us. However, the unfortunate reality is that no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, although we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet Café.
Effective Date: October 3, 2016