For All Things Natural™
Family owned and run for over 35 years.
100% Satisfaction Guaranteed
Each product is made fresh to order
Please use this support area for general questions and information. If you need Technical Support, please visit our Tech Support page.
Free Shipping Promo
Free shipping offers are valid on all U.S. orders within the 48 contiguous states and excludes all syrup products. Items are shipped via lowest cost or ground shipping method. Expedited shipping may be requested for an additional cost.
PLEASE NOTE PROMOS MAY END AT ANY TIME WITHOUT ADVANCE NOTICE
Orders that qualify for free shipping will be shipped via UPS Ground or USPS Priority Mail, at our discretion. If you need a specific delivery method other than what is offerred in the free shipping promo, then normal shipping charges for the delivery method requested will apply.
Free shipping only applies to orders to be shipped via lowest cost or ground shipping to a valid address in the United States (including APOs and FPOs), excluding Alaska and Hawaii. When shipping to multiple addresses, only shipping to the first address will qualify for free shipping. Standard shipping rates will apply to any additional other address.
Natures Flavors provides tracking capability on all shipments. Tracking numbers are emailed after carrier pickup. If your product(s) is delivered to the wrong address, or lost by the carrier, tracking information will aid in package recovery. The carrier is responsible for locating lost and/or misplaced merchandise.
Receiving Damaged Merchandise
In the rare event you receive damaged merchandise, please contact Natures Flavors Customer Service Department at (714) 744-3700 as soon as possible to report the damage. Upon our receipt of the shipment, we are required to file a claim per transportation company procedures.
Please note: The transportation company will require inspection of the packaging and contents. Therefore, all original packaging must be held for inspection. Detailed digital photographs showing the box, packaging materials and said-damage may be acceptable as evidence for claim purposes.
Insured Shipping: UPS and USPS Express shipments are insured up to $100.00. Unfortunately, additional insurance is not available for any of our free shipping promotions.
Please note that we are not responsible for damaged goods caused by inclement weather.
Shipping costs are calculated in accordance with standard rates - exception is when Free Shipping promos are in effect.
All orders where delivery is refused by the customer will be billed for shipping costs plus a 25% disposal fee.
Shipping Returns: Shipping costs associated with merchandise returned to Natures Flavors due to an incorrect address (if provided by the customer), or unclaimed packages returned to us, are the responsibility of the customer. Authorized returns are subject to a 25% disposal fee. If reshipment of unclaimed returned packages is desired, normal (and in some cases, additional) shipping costs will apply.
All sales are final. The only exceptions are any problems directly related to product quality due to our workmanship
No refunds are issued for products returned based on personal taste preferences. All complaints will be submitted to our Quality Control Department for testing, according to the 'Lot' the product was produced in.
All Sales Are Final
We guarantee the quality of all Natures Flavors products. Due to the nature of natural and organic products, we recommend customers unfamiliar with our products, start with smaller quantities for testing purposes prior to purchasing a large order. If an error occurs in the manufacturing process, we will gladly resolve the issue or replace an inadequate product. Per established health and safety programs, we are required to destroy returned merchandise. The item can be replaced at our discretion.
Information provided on NaturesFlavors.com regarding the use of any products DOES NOT constitute a doctor-patient relationship between you and any person affiliated with NaturesFlavors.com. You should not use the information on NaturesFlavors.com for diagnosing or treating a health problem or disease, or for prescribing medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem. Natures Flavors does not support the misuse of our natural and organic flavors in electronic cigarettes or other treatment products. Information and statements regarding dietary supplements, or natural and organic products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.